Service Policy

Service Request Fee Policy

Most requests made by language instructors or students enrolled in language classes will be supported at no charge, providing requests relate directly to a language course. In these cases, course ID numbers must be specified on the service request form.

Support for all other language-related requests will be provided at a cost of $85/hr. (For academic projects, such as theses or research, there will be no charge for the first hour.) A materials fee may be charged for any materials-intensive request. We can provide a price estimate in advance upon request. We will contact customers before completing the work if the fee will exceed the estimate.

Service requests that do not include course ID numbers must be accompanied by a completed standard university Request for Services (RFS) form, which can be downloaded from the Yale Policies & Procedures site.

Rates effective October 1, 2009.

Media requests not related to foreign language should be directed to Yale Media & Technology Services.